Job Description

Job Type

At Vanco, we serve those who enrich our communities. Vanco provides businesses, nonprofits and educational organizations a complete range of payment solutions and administrative software. Our solutions make payment processing simple and ease administrative burdens for faith-based groups, nonprofits and schools. We are a software payments company for community organizations, and every transaction tells a story.

An important part of who we are is our Vanco Values in Action. At Vanco, our employees:

* Clearly Care

* Own It

* Grow

* Have Grit

Vanco has an exciting opportunity as a Salesforce Business Analyst within a high-growth practice team. The Salesforce Product team supports the entire client facing and operational organization at Vanco, while providing innovative solutions and enhancing user experiences.

You will be a key contributor within the team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will work directly with our business users to understand their needs and gather technical requirements, groom tickets, create user stories with acceptance criteria, and make configurations using our adaptive-agile methodology.

You will also provide business users with training on implemented solutions; including live demonstrations, documentation guides and follow-ups.

What you’ll be doing:

  • Gathering requirements from clients and translating them into features for a developer to build
  • Participate in process flow analysis and process redesign along with Product Manager
  • Collaborate with a team of Salesforce Architects, Developers, and Administrators to determine the most appropriate technical strategy and designs to meet business needs
  • Understanding that features need to be built with the entire system in mind and can think ahead and outside the box of what the completed system will look like to ensure a complete end-to-end workflow
  • Communicating with developers and validating their solutions not only before development, but as well as performing QA when required to ensure that they meet the needs of clients
  • Writing test cases that can be delivered to business users and support them during UAT
  • Comfortable training business users on Salesforce and newly built features
  • Facilitate discussions with business stakeholders in order to understand and document requirements and business processes
  • Gain alignment and approval of requirements & acceptance criteria while managing user stories throughout the duration of their lifecycle
  • Serve as a liaison between technical teams and business stakeholders

Who you are:

  • You have 2+ years of experience working within Salesforce, CRM, or with other platform technologies
  • You have 2+ years of experience of project or process improvement management
  • You have the ability to analyze, document, and make recommendations on improving business processes
  • You are collaborative and proactive
  • You have excellent interpersonal communication skills and are a team player
  • You have familiarity working with technical leads in an agile environment
  • You are highly organized and able to document, simplify, and present complex user requirements
  • You have interest in automating business processes and ability to think logically
  • You are able to understand end user pain points and solve problems within the Salesforce Platform
  • You have an understanding of basic administration and reporting tasks
  • You are a quick learner interested in understanding how to use no- or low-code tools in the Salesforce Platform
  • You have excellent written, verbal, and presentation skills

What we offer:

  • 100% Employer Paid Health Insurance HSA or Base Plan, Dental, Life Insurance, AD&D Insurance, Short Term Disability, Long Term Disability
  • Paid Holidays and 4 weeks PTO
  • Paid days off to Volunteer
  • 401(k) Plan with employer match
  • Competitive benefits and pay
  • Small collaborative teams where you can impact both outcome and culture
  • Ongoing professional development opportunities
  • Join a rapidly growing company that promotes internally

Vanco is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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